These Terms & Conditions apply to all purchases made through BELVENE™ and its associated websites. By placing an order, you confirm that you have read and agree to these terms. If you are purchasing on behalf of a business, you confirm you have authority to bind that business.
1 About Us
BELVENE™ is operated by CASE4YOU AB, a company registered in Sweden. Our registered contact address is available upon request via support@belvene.com.
We sell and ship our products worldwide. As a dropshipping business, some orders are fulfilled directly by our manufacturing and logistics partners. This does not affect your consumer rights in any way — BELVENE™ remains fully responsible for your order, your product, and your experience.
2 Products & Descriptions
We make every effort to accurately represent our products, including images, descriptions, and specifications. However:
- Colours may vary slightly depending on your screen settings and calibration.
- Product images are representative — minor variations in shade or finish may exist between production batches.
- We reserve the right to modify product specifications without notice, provided any change does not materially affect product performance.
3 Ordering & Payment
Placing an Order
When you place an order, you make an offer to purchase. Your order is confirmed when you receive an order confirmation email from us. We reserve the right to decline or cancel any order at our discretion, in which case you will receive a full refund.
Pricing
All prices are displayed in the currency shown at checkout. Prices include applicable taxes where required by law. We reserve the right to correct pricing errors — if an error affects your order, we will contact you before processing.
Payment
We accept major credit and debit cards, and other payment methods as shown at checkout. All transactions are processed securely via SSL encryption. We do not store your full card details.
4 Shipping & Delivery
Shipping Times
As a dropshipping business, fulfilment times may vary. Estimated delivery windows are as follows:
- Europe (EU/EEA): 7–14 business days
- United Kingdom: 7–14 business days
- United States & Canada: 10–18 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 14–25 business days
⚠ Delivery timelines are estimates, not guarantees. Delays may occur due to customs clearance, carrier disruptions, or circumstances beyond our control. We are not liable for delays caused by third-party carriers or customs authorities.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the sole responsibility of the customer. We are unable to predict or control these fees. If an order is refused at customs and returned to us, we will issue a refund minus original shipping costs.
Tracking
A tracking number will be provided by email once your order has been dispatched. Tracking information may take 24–48 hours to update after dispatch.
5 Returns & Refunds
🛡 30-Day Results Guarantee
If you are not satisfied with your results after 30 days of use, contact us at support@belvene.com and we will arrange a full refund or replacement — no lengthy questionnaire, no hassle. This is in addition to your statutory rights.
EU / EEA Customers — Right of Withdrawal
In accordance with the EU Consumer Rights Directive, EU and EEA customers have the right to withdraw from a purchase within 14 days of receiving their order, without giving any reason. To exercise this right:
- Contact us at support@belvene.com within 14 days of delivery
- Return the product in its original condition and packaging
- We will issue a full refund within 14 days of receiving the returned item, including original standard shipping costs
- Return shipping costs are the customer's responsibility unless the product is faulty
UK Customers
UK customers have a 14-day right of cancellation under the Consumer Contracts Regulations, and a 30-day right to a full refund if the product is faulty, under the Consumer Rights Act 2015.
All Other Customers
Customers outside the EU/EEA and UK are covered by our 30-Day Results Guarantee above. For faulty or damaged products, we offer a full refund or replacement regardless of your location.
Non-Returnable Items
- Products that have been used and are being returned solely due to a change of mind (outside the EU 14-day window)
- Products returned without original packaging where packaging damage was caused by the customer
How to Return
Email us at support@belvene.com with your order number and reason for return. We will provide return instructions within 2 business days.
6 Warranty
✓ 12-Month Manufacturing Warranty
Every BELVENE™ Spray Comb is covered by a 12-month warranty against defects in materials and workmanship, starting from the date of delivery. This is separate from and in addition to your statutory consumer rights.
What the Warranty Covers
- Defects in materials or manufacturing
- Spray mechanism failure under normal use
- Structural defects in the comb body or handle
- Reservoir leaking or seal failure
What the Warranty Does Not Cover
- Damage caused by misuse, dropping, or physical impact
- Damage from exposure to extreme heat or chemicals
- Normal wear and tear (bristle tips, surface finish)
- Damage caused by using the product contrary to the instructions
- Consumable components that naturally degrade over time
EU Statutory Guarantee
EU customers are additionally entitled to a 2-year legal guarantee under EU Directive 2019/771 on the sale of goods. For any lack of conformity that becomes apparent within 12 months of delivery, it is presumed to have existed at the time of delivery. We will repair, replace, or refund as appropriate.
How to Make a Warranty Claim
Email support@belvene.com with your order number and a brief description (and photo if possible) of the issue. We will respond within 2 business days with a resolution.
7 Intellectual Property
All content on our website — including text, images, graphics, logos, and product designs — is the property of BELVENE™ / CASE4YOU AB and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or commercially exploit any content without our written permission.
8 Limitation of Liability
To the maximum extent permitted by applicable law, BELVENE™ / CASE4YOU AB's total liability for any claim arising from or related to a purchase shall not exceed the amount paid for the relevant order.
We are not liable for indirect, incidental, or consequential damages, including but not limited to: loss of profits, loss of data, or personal injury caused by misuse of the product.
Nothing in these terms limits our liability for: death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
9 Privacy & Data
We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms. We comply with the EU General Data Protection Regulation (GDPR). Your data is never sold to third parties.
10 Governing Law & Disputes
These Terms are governed by the laws of Sweden. EU consumers retain the right to bring claims before the courts of their country of residence in accordance with the Rome I and Brussels I Regulations.
For EU consumers: disputes may be submitted to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For Swedish consumers: disputes may be referred to Allmänna reklamationsnämnden (ARN) at arn.se.
We are committed to resolving disputes amicably. Please contact us first at support@belvene.com and we will do our best to resolve any issue promptly.
11 Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.
12 Contact Us
For any questions about these Terms, your order, or your rights:
- Email: support@belvene.com
- Company: CASE4YOU AB
- Response time: Within 2 business days