1 Shipping

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive a dispatch confirmation email with tracking information once your order has shipped.

Delivery Times & Costs

Region	Estimated Delivery	Cost
Sweden	5–10 business days	FREE on all orders
Europe (EU/EEA)	7–14 business days	FREE on orders $50+
United Kingdom	7–14 business days	FREE on orders $50+
United States	10–18 business days	FREE on orders $50+
Canada	10–18 business days	FREE on orders $50+
Australia & New Zealand	10–20 business days	FREE on orders $50+
Rest of World	14–25 business days	From $4.99

Tracking Your Order

Once dispatched, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear after dispatch. If you haven't received tracking information within 5 business days of ordering, please contact us.

Customs & Import Duties

For international orders, customs duties and import taxes may be applied by your country's customs authority upon arrival. These charges are not included in our prices and are the customer's responsibility. We are unable to predict or influence these fees.

If you refuse delivery due to customs fees and the package is returned to us, we will refund the product cost minus the original shipping fee.

2 Returns

30-Day Results Guarantee — All Customers

If you've used BELVENE™ for up to 30 days and aren't satisfied with your results, we will refund your full purchase price. No lengthy explanations required.

14-Day Right of Withdrawal — EU & EEA Customers

EU and EEA customers may return any unused product within 14 days of delivery for a full refund, including original standard shipping costs. Return shipping is at the customer's expense unless the product is faulty.

Faulty or Damaged Products — All Customers

If your product arrives damaged, defective, or not as described, we will send a replacement or issue a full refund at no cost to you. Please contact us within 30 days of delivery with a photo of the issue.

How to Start a Return

• 1
  Email us Send your order number and reason to support@belvene.com. For faulty items, include a photo.
• 2
  We confirm within 2 business days We'll send return instructions and confirm whether return postage is covered.
• 3
  Send the item back Package it securely. We recommend using tracked shipping so you have proof of return.
• 4
  Refund issued within 5 business days Once we receive the item, your refund will be processed to the original payment method. Bank processing may take a further 3–5 business days.

Items Not Eligible for Return

• Products returned after 30 days without a defect claim
• Products returned in a condition that suggests misuse or physical damage by the customer
• Gift set accessories if the main product has already been used and a refund granted

3 Exchanges

We do not process direct exchanges. If you would like a different colour or bundle, simply return your original order (subject to our return policy above) and place a new order. This ensures the fastest processing time for you.

4 Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package:

• Check with neighbours or your building's parcel area first
• Wait 2 business days — carriers sometimes mark items as delivered slightly early
• Contact us at support@belvene.com — we will open an investigation with the carrier

If the carrier confirms loss, we will send a replacement or issue a refund at no cost to you.

5 Contact Us

For any shipping or returns questions:

• Email: support@belvene.com
• Response time: Within 2 business days